NEM - Singapore's New Electricity Market   

NEM - Singapore's New Electricity Market

• Why is Singapore's Electricity Market liberalised?

The electricity market is liberalised with the aim of providing competitively priced electricity packages and value added services to consumers.

 

• Where can I find more information on the electricity market?

For more information on the new electricity market, you may like to refer to Energy Market Authority's website.

Should you like to find out more on the wholesale electricity market, you can refer to Energy Market Company's website.

• What are the requirements to be eligible for contestability and how do you apply for contestability?

Your consumption for the past 12 months has to be more than or equal to 10,000KWh per month and not from residential usage.

If you meet the above requirement and currently with SP Services,we will be pleased to assist you in your contestability application as your chosen retailer.

You may call our customer service for more information or click here to fill up your enquiry form.

• What types of contestable customers are there?

 As the electricity market is deregulated in phases, consumers are categorised by their consumption.   

Type	Description
Ultra High Tension (UHT)	For consumers taking electricity at 230kV and above
Extra High Tension (EHT)	For consumers taking electricity at 66kV and above
High Tension (HT)	For consumers taking electricity at 22kV or 6.6kV and with Contracted Capacity of at least 850kW
Low Tension (LT)	For consumers taking electricity at 400V/230V.
Landlord	Any retail or corporate buildings having sub meters and taking electricity of at least 400V/230V.
Tenant	For all non-contestable consumers having sub-meters at 400V/230V in a commercial building

• Where can I find updated information on the SP Tariff Rates?

SP Tariff Rates are revised every quarterly, i.e. January, April, July and October.

You can access this information from SP Services via this link

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Choosing Keppel Electric as the brand of Choice

• What information is required to request for a quotation?

To facilitate us to quote a competitive pricing, please provide at least 3 months of your electricity bill and email to us at customerservice@keppelenergy.com or fax it to 6278 0777.

Our retail team will then get in touch with you to provide a pricing plan that fits your energy consumption pattern.

Alternatively, you can fill up our quotation form here and we will get back to you.

 

•  What are the modes of payment to Keppel Electric?

Our current payment terms is 14 days. We currently accept the following payment:

Via Giro deduction

Should you like to opt for this payment, please click here for the form

By Cheque make payable to Keppel Electric Pte Ltd

Direct Debit

We welcome payment by either Internet Banking Transfer or Telegraphic Transfer (T.T.) at the moment.

Please note that following every internet transfer or T.T,  you are required to send us your proof of transaction either by email (customerservice@keppelenergy.com) or fax (6278 0777).

For details on our banking information, please contact us at 62781800.

 

• What are the pricing plans that Keppel Electric offer?

To cater a wide spectrum of commercial consumers, our pricing plans are customised to fit your risk appetite and energy consumption pattern.

The core plans that you should be looking at :

If you are looking for flexibility in rates, you can consider the SP Tariff Plan that revises the tariff every quarter based on the High Sulphur Fuel Oil (HSFO)

If you prefer to have stability in your energy costs, you can consider Fixed Pricing Plan which provides a fixed rate over the contract period.

If you are able to manage your consumption pattern and has a high risk appetite of the potentially available lower prices, you can consider the Pool Pricing Plan which is based on half-hourly wholesale price.

If you are willing to take a risk in the volatility in oil price movement, you can benefit from the decreasing fuel oil price. You can consider Fuel-Indexed Pricing Plan

Should you have any enquiries, you can call our customer service at 6278 1800 or fill up the enquiry form here.

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Keppel Electric's Customers

Tenants Enquiry

•  What do I need to provide to open an electricity account with Keppel Electric?

For tenants, these are the documents required.

1. Copy of Business Registration (ACRA)

2. Landlord letter stating to open an account with Keppel Electric

3. Cheque or Cash to place security deposit with us

Click here to download the guide for tenants account opening.

Please contact us at 6278 1800 to obtain the application forms.

You can choose to mail the forms or hand deliver to our office. Our opening hours are Monday - Friday from 9am - 6pm.

Our address:  1 HarbourFront Avenue, #05-05, Keppel Bay Tower, Singapore 098632

For tenants closing their electricity accounts.

Click here to download the termination form.

For the last day of meter read, please indicate the last day of operation inclusive of rectification works.

Please allow at least 3 working days of notification to arrange for last meter read.

Customers with a change in Company name

Please submit a official letter with the new company header informing of the change in company name.

Should there be any change in Company's Registration Number, please provide a copy of the new registration number.

Email to customerservice@keppelenergy.com

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 Understanding Your Electricity Invoice

Along with the new electricity market, there are market charges applicable to contestable consumers to recover the cost of operating and maintaining the efficiency of the market as a whole.

We have list down each of this market charges to allow you to know what exactly these charges are next time you receive your bill.

Billing Items	Units	What is this Charge?	Who Sets the rate ?
Energy Charges (Peak and Offpeak)*	KWh	Total Charges for the current billing period.	This charge is the contractual rate agreed between customer and retailer.
Use of System, Off Peak Period	KWh	This charge is paid for the electricity transmission services at each metered intake supply point in accordance to the voltage at which a consumer recevies the electricity supply, i.e HT or LT user. Off Peak period is from 11 PM - 7 AM	SP Services sets this regulated charge. This levy is revised every year.
Use of System, Peak Period	KWh	This charge is paid for the electricity transmission services at each metered intake supply point in accordance to the voltage at which a consumer recevies the electricity supply, i.e HT or LT user.  Peak period is from 7 AM - 11 PM	SP Services sets this regulated charge. This levy is revised every year.
Maximum Demand	KW	Maximum demand is the recorded highest usage as per half hourly period via the time of day (TOD) meters. SP Services downloads this half hourly data from contestable consumers from consumers' telephone line.	SP Services sets this regulated charge
Contracted Capacity	KW	This charge is a monthly charge payable by High Tension (HT) and above consumer base on each metered intake supply point. The Contracted Capacity of a consumer's installation shall be the supply capacity in kW.   HT-L: Contracted Capacity >= 1,700kW HT-S: Contracted Capacity < 850kW - 1,700kW	SP Services sets this regulated charge. This levy is revised every year.
Uncontracted Capacity	KW	This charge applies in the event the maximum demand in kW exceeds the Contracted Capacity. Only applicable to HT, EHT and UHT consumers	SP Services sets this regulated charge. This levy is revised every year.
Reactive Power	Kvarh	This is a monthly charge payable for the excess kVarh consumption. The excess is the difference drawn from the grid in that month is greater than 62% of its kWh consumption.  Excess kVArh: (Total kVArh consumption) - (62% of kWh consumption)	SP Services sets this regulated charge
MSS Market System and Retail Cost*	KWh	This is a monthly recurring charge payable for the recovery cost of the retail market system.	SP Services sets this regulated charge
EMC Charge*	KWh	This charge is to recover the costs of operating the wholesale electricity market	SP Services sets this regulated charge
PSO Charge*	KWh	This charge is to recover the costs of operating the power system.	SP Services sets this regulated charge which is paid to EMC (Energy Market Company) and PSO (Power System Operator)
Monthly Energy Uplift Charge, All Day*	KWh	This charge is both a potential debit and credit each month on the basis of withdrawal quantity in MWH and includes projection of cost of contracted ancillary services and compensation claims paid to EMC and PSO.	SP Services sets this regulated charge
Allocated Regulation Charge, All Day*	KWh	This charge is to recover the costs of ancillary services to operate the wholesale market	SP Services sets this regulated charge. This charge is based on half hourly or estimated charge per month.
Vesting Contract Debit/Credit*	KWh	This charge can be a debit or credit based on the difference of the wholesale spot price and vesting price on the demand covered by vesting contract.	SP Services sets this regulated charge every quarterly
MSS Billing & Collection	$/Bill	This is a monthly recurring charge for bill issuance, collection and debt management for each bill	SP Services sets this regulated charge.
MSS Basic Services	$/Premise	This monthly charge is to include account management and customer services for each account	SP Services sets this regulated charge.
MSS Meter Reading and Data Management	$/meter	This charge is based on number of meters at each supply point where MSSL provides meter reading and data management services	SP Services sets this regulated charge.

Note: * Transmission loss factor (TLF) applies

Effective: 1 April 2011

 

Load	TLF
UHT (230kV)	1
EHT (66kV)	1
HTL (22kV)	1.001970
HTS (6.6kV)	1.009234
LT (230/400V)	1.023248

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